1. 3-Day Return & Exchange Window
At thatFit, customer satisfaction with our tailoring is paramount. We offer a 3-day return and exchange policy from the date of recorded parcel delivery.
2. Eligibility Criteria for Returns
To be eligible for an exchange or refund:
- The garment must be unworn, unaltered, unwashed, and in its pristine original condition.
- All original atelier tags, dust bags, and garment security seals must remain firmly attached.
- The original invoice or proof of purchase must accompany the parcel.
- A ₹100 return charge will be applicable to every approved return and will be deducted from the refund amount.
3. Cancellation Protocol
Customers can request order cancellation prior to dispatch by emailing support@thatfit.in with their Order ID. If the order has not yet been processed for dispatch, a 100% full cancellation and refund will be issued.
4. Refund Processing Timelines
Once your returned garment is received and quality-checked at our New Delhi atelier (typically within 48 hours of receipt):
- An email confirmation acknowledging receipt and approval of your refund is sent.
- The refund, after deduction of the ₹100 return charge, is automatically credited back to your original mode of payment (Razorpay UPI, Credit/Debit Card, or NetBanking).
- The refund credit will reflect in your bank account or card statement within 5 to 7 business days as per banking and Razorpay settlement protocols.